Terms of Service

The service

Ask a DON provides AI-assisted regulatory research, document generation, monitoring, and education tools for healthcare organizations. Features may change as the product develops.

Not legal or clinical advice

Ask a DON provides informational guidance grounded in published regulations and interpretive guidance. It does not constitute legal, clinical, or professional advice, and it does not create a professional relationship. Your organization remains responsible for compliance decisions, policy adoption, and clinical judgment.

Accounts

• You must provide accurate registration information.
• You are responsible for activity under your credentials.
• Accounts are licensed per named user and may not be shared.

Subscriptions and billing

Subscriptions renew automatically on the stated billing interval until cancelled. Payments are processed by our payment provider. You may upgrade, downgrade, or cancel at any time; cancellation takes effect at the end of the current billing period.

Acceptable use

• Do not submit protected health information or other sensitive identifiers.
• Do not attempt to reverse engineer, scrape, or resell the service.
• Do not use the service to produce misleading regulatory documentation.
• Do not interfere with the security or availability of the platform.

Your content

You retain ownership of the questions you submit and the documents you generate. You grant us a limited license to process that content solely to operate and improve the service for you.

Availability and warranties

The service is provided on an "as is" and "as available" basis. We do not warrant that outputs will be error-free or that regulatory sources will always be complete or current at the moment of retrieval.

Limitation of liability

To the maximum extent permitted by law, Ask a DON is not liable for indirect, incidental, or consequential damages, including survey outcomes, citations, or penalties. Our aggregate liability is limited to the amounts paid in the twelve months preceding the claim.

Termination

We may suspend or terminate accounts that violate these terms. You may terminate at any time from your billing portal.